Chatbot Eliza can be regarded as the ancestor and grandmother of the large chatbot family we have listed on our website. As you can see in our directory tab, there are hundreds of online chatbots available in the public domain, although we believe hundreds of thousands have been created by enthusiastic artificial intelligence amateurs on platforms such as Pandorabots, MyCyberTwin or Personality Forge AI. Most of these chatbots give similar responses, the default response, and it appears to take a long time and patience to train a chatbot in another field of expertise and not all amateur developers are willing to spend these vast amounts of time. Most of the chatbots created this way are no longer accessible. Only a small portion of fanatic botmasters manage to fight their way out of the crowd and get some visibility in the public domain.
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The term "ChatterBot" was originally coined by Michael Mauldin (creator of the first Verbot, Julia) in 1994 to describe these conversational programs.[3] Today, most chatbots are accessed via virtual assistants such as Google Assistant and Amazon Alexa, via messaging apps such as Facebook Messenger or WeChat, or via individual organizations' apps and websites.[4][5] Chatbots can be classified into usage categories such as conversational commerce (e-commerce via chat), analytics, communication, customer support, design, developer tools, education, entertainment, finance, food, games, health, HR, marketing, news, personal, productivity, shopping, social, sports, travel and utilities.[6]
Messenger bots might also be able to revolutionize customer support. Facebook has become a popular platform for brands to interact with their customers. Many times customers will take a complaint to a brand’s Facebook page and have it resolved over chat. A Messenger bot makes it easier for you to get help. The quality of the support will vary but for smaller business that rely on Facebook for sales a bot is going to help them stay ‘online’ 24/7.
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